Business Analyst position available
– Nine9 “The Un-Agency”
– www.nine9.com
– Troy Michigan
– send resume to Anthony@nine9.com
Position Description
This position description provides the minimum job requirements as additional duties may be assigned by Management. The requirements listed are the minimum levels of knowledge, skills and/or abilities to qualify for the position. Nine9 reserves its right to amend the job description at any time at its discretion.
Summary
This Business Analyst will be responsible for several of the day-to-day and ongoing activities supporting sales, marketing, and finance and requires an extensive amount of collaboration with multiple departments within our company. The Business Analyst will work on a variety of tasks including business, sales, and financial analysis, follow-ups to new and current projects, some administrative tasks, and ad hoc requests.
Essential Functions and Responsibilities
- Analyze and report performance trends and identify opportunities for improvement
- Analyze data in order to support the development of strategies to effectively manage the action plans that will resolve quality issues and see bigger picture trends
- Design, develop, and deliver comprehensive analysis and reports that can be easily interpreted and understood by a non-analytical audience
- Maintain and track information from multiple information sources
- Monitor unusual occurrences, report follow-up procedures, and provide monthly, year-to-date and year-over-year analysis
- Perform other duties as assigned
Additional Qualifications
- Associate’s degree required, bachelor’s degree preferred; must have minimum of 2 years analytical experience; operational management experience highly desirable
- Strong knowledge of call center operations
- Knowledge of internet and e-commerce processes, disciplines and standards, highly desirable
- Strong organization and time management, presentation, problem solving and analytical skills with the ability to manage multiple priorities
- Excellent verbal and written documentation, communication, and administrative skills
- Perceptual and analytical problem solving relating to removal of obstacles
- Self-motivated, self-directed, work independently and make timely decisions
- Work well in a team environment
- Capable of handling changing priorities as necessary
- Learn software functionality quickly
- Strong knowledge of Microsoft Office
- Must be flexible with hours
Email resume to Anthony@nine9.com
